by Nancy Seiverd | Apr 4, 2025 | Hector the Collector
Hi Everyone, As always, I greatly appreciate your emails, especially when they mention how someone would like to improve and expand their professional goals. One email came from a middle-aged collector at an agency here in the US regarding his employment. After 5...
by Nancy Seiverd | Feb 4, 2025 | Hector the Collector
Hi Everyone, It’s Hector and as always, I greatly appreciate receiving many wonderful emails from readers asking for my thoughts and guidance. Last month I received a rather concerning email from one in-house collection manager, I’ll call Joe, who was confronted...
by Nancy Seiverd | Nov 7, 2024 | Hector the Collector
Hi Everyone, It’s Hector and I hope you all had a nice Halloween holiday. It won’t be long now before we go from eating a lot of candy to chowing down on some delicious turkey for Thanksgiving. In the meantime, I continue to receive wonderful emails from many...
by Nancy Seiverd | Sep 6, 2024 | Hector the Collector
Hi Everyone, It’s Hector and I hope you all had a real nice summer. Mine was very nice but went by way too fast. Fortunately, in between the office and the beach, your emails kept me busy. Among the correspondence was one inquiry about how to deal with a debtor (owner...
by Nancy Seiverd | Jul 9, 2024 | Hector the Collector
Hi Everyone, It’s Hector here and I hope you’re enjoying your summer. Mine has been busy reading and answering many of your emails concerning all kinds of credit and collections issues and challenges. One email reflected my own life story as a...
by Nancy Seiverd | May 7, 2024 | Hector the Collector
Hi Everyone! It’s Hector and as always, it’s wonderful to get your emails about your joys and challenges of collecting. I recently received one email from a gentleman, I’ll call him Ted, who has been struggling with his accent during collection calls. Ted is 45 years...
by Nancy Seiverd | Mar 5, 2024 | Hector the Collector
Hi Everyone, It’s Hector here and as we come to the end of winter, hope all is well. As always, your emails and letters continue to interest me. I received one email from a credit manager that asked for “my thoughts” on a collection situation that...
by Nancy Seiverd | Jan 15, 2024 | Hector the Collector
Hi Everyone, It’s Hector and I hope all of you are now back in the saddle after a very enjoyable holiday season and New Year. Apparently, many of you didn’t waste any time getting on the phone with your past due clients, letting me know about some of the issues...
by Nancy Seiverd | Oct 11, 2023 | Hector the Collector
Hi Everyone! It’s Hector and I hope the trees in your area have begun to show their autumn colors. Over by me, things are starting to become quite beautiful. Recently, I’ve been getting a lot of mail from readers who have told me about their company’s policy on...
by Nancy Seiverd | Aug 20, 2023 | Hector the Collector
Hi Everyone! Hope all of you have been trying to stay cool in all the heat! It certainly has been hot, which can make collecting past due accounts more challenging. I heard from one agency collector about a long-term client who recently passed them a...
by Nancy Seiverd | Jun 6, 2023 | Hector the Collector
Hi Everyone, It’s Hector here and hope your summer has begun with a lot of nice weather. Recently, I received an interesting email from a well-known logistics carrier explaining a claim situation that kind of stumped me. Back in the Spring of 2022, goods were...
by Nancy Seiverd | Apr 4, 2023 | Hector the Collector
Hi Everyone, It’s Hector here! Not sure what’s happening by you but in my neck of the woods, there have been a lot of April showers. The streets have become a little flooded, there are puddles everywhere, and the weather continues to be gray, drizzly, and cold....
by Nancy Seiverd | Feb 8, 2023 | Hector the Collector
Hi Everyone, It’s Hector here and as always, I greatly enjoy reading your emails. One email that really caught my eye was from a collector who works at a national office supply goods chain detailing the problem he is experiencing with the office set up and...
by Nancy Seiverd | Oct 4, 2022 | Hector the Collector
Hi Everyone! It’s Hector and I’m always pleased to receive your emails inquiring about collection ideas and issues. Over the past few months, I’ve been hearing from some of you regarding the use of automated pre-recorded collection voice messages to past due...
by Nancy Seiverd | Aug 9, 2022 | Hector the Collector
Hi Everyone! It’s Hector and as always, I’m delighted to hear from many of you regarding your credit and collection issues. One idea I would like to talk about is the correlation between the size of a company and the role of the credit professional. In most...
by Nancy Seiverd | Jun 6, 2022 | Hector the Collector
Hi Everyone, It’s Hector here and I hope all is well. Always a pleasure when I hear from many of you with your thoughts, ideas, and even complaints about life in the credit and collection lane. We credit professionals often end up trying to please everyone, but...
by Nancy Seiverd | Apr 11, 2022 | Hector the Collector
Hi Everyone!It’s Hector and hope Spring has arrived in your area. As always, I appreciate hearing from you regarding your credit and collection issues and challenges, from which we can all benefit. I heard from one senior credit manager who has a full-time...
by Nancy Seiverd | Feb 7, 2022 | Hector the Collector
Hi Everyone! It’s Hector and as always, I greatly appreciate hearing from you. Recently, as Valentine’s Day is coming up, readers have been letting me know about how company romances in the collection department are having an impact on collection performance. Before I...
by Nancy Seiverd | Nov 9, 2021 | Hector the Collector
Hi Everyone! It’s Hector and over the past couple of months I’ve been hearing from you regarding more than the usual share of short pays on your invoices. Let me take a moment to recap the Short Pay problem and offer some solutions. Short Pays, Short...
by Nancy Seiverd | Sep 8, 2021 | Hector the Collector
Hi Everyone! Hope you all had a wonderful summer and took some badly needed vacations. I was informed from one collector, Ms. A, at a mid-size stationery company, about a very interesting summer vacation planned by one of her team members, Mr. B. Here’s what...
