by Nancy Seiverd | Jun 5, 2026 | Feature Article
At first glance, a $35,000 purchase order from a new customer may appear to be nothing but good news. The sales team celebrates the new business, production prepares the order, and finance anticipates another profitable transaction. However, hidden within many...
by Nancy Seiverd | Jun 5, 2026 | Uncategorized
When evaluating a potential new customer, particularly a small enterprise, many suppliers automatically order a commercial credit report and assume they are receiving an accurate picture of the company’s financial condition. However, when dealing with a very small...
by Nancy Seiverd | Jun 5, 2026 | Dear Crabby
Dear Crabby, I work as a credit and collection manager for a mid-size tools distribution company, and I have found myself in a very uncomfortable situation involving one of our customers, who also happens to be my cousin. About a year ago, my cousin contacted me and...
by Nancy Seiverd | Jun 5, 2026 | Poll
For many credit and collection professionals, the idea of boarding a plane to visit a past due customer may seem excessive, outdated, or simply too expensive. In today’s world of emails, Zoom meetings, and mobile phones, many companies rely almost entirely on remote...
