We Have a New Collector and His Name is Rover

About one year ago, one of our clients asked us to help them interview candidates to fill the position of in-house collector for their commercial claims. They had received over two hundred resumes and in reviewing them, there were about two dozen candidates...

The Legend of “Stingy Jack”

I can’t believe how fast the summer flew by! But here we are in October and the leaves are turning all shades of yellow, orange, and red before finally falling to the ground leaving a huge mess for me to rake up around the house.  At the end of the month, it’ll...

The Credit Report Mystique

When it comes to obtaining credit information on privately held companies where financial information is often carefully guarded, the quality of the information in a report should be treated with some level of skepticism. As we have often seen, there can be a huge...

Giving a Birthday Gift to a Past Due Customer

I have a client who has always sent a birthday gift to his customers as a way of showing his appreciation for their business. The client currently has about 100 customers, which means that he will send a gift to about 9-10 customers per month. The expense of the...

Will My Credit Position Be Eliminated by AI?

My grandkids love to tease me about how technologically behind I am. While they can type on their tiny smart phone keyboards at a speed that would rival a concert violinist, my fat fingers can barely plunk out a text message without several mistakes. Although I’ll...

Zombie Bankruptcies in 2023 Set New Records

Like many of you in our industry, I often read through a great deal of economic data and indicators to get an idea of where the country is headed, and how the economy affects our credit and collection decisions.   According to the American Bankruptcy Institute,...