by Nancy Seiverd | Mar 5, 2026 | Poll
As the first quarter winds down, credit and collection professionals are in a unique position to gauge economic momentum. Long before headlines confirm a trend, the aging report often tells the story. Payment patterns, dispute frequency, and customer tone during...
by Nancy Seiverd | Nov 3, 2025 | Poll
Ask any seasoned credit and collection professional what keeps them up at night, and you’ll get a knowing smile — the kind that hides years of hard-earned experience. For many in our field, insomnia isn’t caused by caffeine or late-night screen time; it’s caused by...
by Nancy Seiverd | Sep 8, 2025 | Poll
As the calendar turns toward year-end, credit and collection professionals often find themselves in the hot seat. Sales is pushing to close last-minute deals, finance is watching cash flow like a hawk, and leadership is laser-focused on meeting revenue targets. In...
by Nancy Seiverd | Jan 7, 2025 | Poll
As a credit risk management professional, aligning your credit and collection goals with the objectives of your organization is essential for a cohesive and effective approach. Depending on the company size and leadership hierarchy, here’s a general outline of the...
by Nancy Seiverd | Nov 7, 2024 | Poll
Newly hired executives often choose to fire existing team members and bring in people they have previously worked with for several reasons. Here are some of the key motivations behind why a new executive manager will remove the existing team. Familiarity and...
by Nancy Seiverd | Aug 5, 2024 | Poll
When I first started out, I did a lot of collection work but as the years passed and the clients and claims increased, my collection experience supported the hiring, training, and managing of additional staff. For quite a long time, my weekly and monthly work was...
by Nancy Seiverd | Jul 9, 2024 | Poll
For the past few years, inflation has been a very concerning topic for most of America, including hundreds of thousands of businesses. Depending on the industry, inflation has brought some companies to the brink of bankruptcy and yet...
by Nancy Seiverd | Jan 10, 2023 | Poll
I have always loved the song, My Way, when it’s sung by Frank Sinatra. That one line, “Regrets…. I’ve had a few….” truly resonates with me. On that musical note, several years ago I attended a wonderful workshop with credit and collection professionals...
by Nancy Seiverd | Nov 2, 2022 | Poll
This is one of those difficult customer and human relations situations that can keep us up at night. There are many factors involved as we try to evaluate the past relationship and anticipate how things may turn out in the future. Personally, I happen to be the...
by Nancy Seiverd | Oct 4, 2022 | Poll
There’s no rule that a credit and/or collection team member should accompany a sales professional when visiting a client. I will say however, that the more credit professionals understand what is involved in their own sales process, the better credit decisions they...
by Nancy Seiverd | Sep 8, 2022 | Poll
It’s never easy dealing with a customer who has declared Chapter 11 bankruptcy. In contrast to a Chapter 7 bankruptcy, in which the business closes up, assets are liquidated by the bankruptcy trustee, and the proceeds from the business assets are...
