by Nancy Seiverd | Feb 2, 2026 | Feature Article
Valentine’s Day is usually associated with romance, roses, wine, and chocolate. But this year, something far less sweet is lurking behind the heart-shaped boxes on store shelves. Tariffs on imported goods which include cocoa, sugar, and packaging materials, are...
by Nancy Seiverd | Feb 2, 2026 | Uncategorized
Credit managers are often described as gatekeepers, but that label barely scratches the surface. In reality, credit managers occupy one of the most complex customer relationship roles in any organization. They sit at the intersection of sales, finance, operations, and...
by Nancy Seiverd | Feb 2, 2026 | Dear Crabby
Dear Crabby, I’ve been managing credit and collections for many years and generally feel confident handling difficult customers. But I’m currently dealing with a situation that leaves me unsure where professionalism should end and discomfort begins. One of our...
by Nancy Seiverd | Feb 2, 2026 | Poll
Collections is never an easy job, but winter can make it significantly harder. Shorter days, limited daylight, and fewer opportunities to step outside can quietly amplify stress. At the same time, collectors continue to face broken promises, delayed payments, and...
