by Nancy Seiverd | Apr 7, 2017 | Feature Article
As credit and collection professionals, we’re always under pressure from upper management to get the DSO down. Many years ago when I was just getting started, I remember learning that DSO is often determined on a monthly, quarterly or annual basis. Not to bore you but...
by Nancy Seiverd | Apr 7, 2017 | Dear Crabby
Dear Crabby, I’m at my wits end. I have a customer who has gone through good and bad times over the years (decades) and our president continues to do business with him no matter how bad the bad times get. My problem is that one of those bad times has produced...
by Nancy Seiverd | Feb 22, 2017 | Dear Crabby
Dear Crabby, This is embarrassing but I completely messed up on a collection call. Here’s what happened. I had been calling one of our regularly delinquent, but long term, customers for the past three months and dealing with several broken promises. Then last week...
by Nancy Seiverd | Feb 22, 2017 | Feature Article
It’s been said over and over that credit professionals should walk in the shoes of sales professionals and vice versa. Why is that so important? It’s because by experiencing each other’s challenges and frustrations, there will be a better understanding of what it...
