Why Was April 15th Chosen to Be Tax Day?

Between the middle of March and the middle April, I get a little strange feeling in my stomach. Not only does it have to do with turning our clocks ahead one hour, but that corporate and personal taxes are coming due very soon. My thoughts swing back and forth...

Serving Up Great Customer Service 

I have to tell you an interesting story that occurred over the holidays. I bought a personal computer last year and to be on the safe side, I decided to sign up for one those 24-hour tech support services. Since I’m a very active nighttime computer user, being able to...

What’s in Store for Our Economy in 2022 

You can probably forecast winning at Monopoly if you are able to buy Park Place and Boardwalk early in the game. If you have the cash and can build hotels, before long, the other players who land on your expensive properties will be paying you big bucks.  I wish...

Burying Your Credit Head in the Sand

One of the nice things about my day-to-day activities is lending an open ear to my clients and staff.  Recently, I was talking with the credit manager of a new client who was placing some claims with our office. One of the claims, a sizable amount, was...

Beware of Nicknames on a Credit Application

Over the years when we receive claims, I’m always delighted to see a signed credit application attached and completely filled out. As we know full well, the credit application is the initial contractual document by which the terms and conditions are established. It...

Life After Credit & Collections

I periodically speak to credit and collection professionals who are heading towards retirement and wondering, “What do I do now with my life?” For starters, the longer we credit professionals work in our field, the deeper and more diverse our expertise...