by Nancy Seiverd | Feb 2, 2026 | Feature Article
Valentine’s Day is usually associated with romance, roses, wine, and chocolate. But this year, something far less sweet is lurking behind the heart-shaped boxes on store shelves. Tariffs on imported goods which include cocoa, sugar, and packaging materials, are...
by Nancy Seiverd | Feb 2, 2026 | Uncategorized
Credit managers are often described as gatekeepers, but that label barely scratches the surface. In reality, credit managers occupy one of the most complex customer relationship roles in any organization. They sit at the intersection of sales, finance, operations, and...
by Nancy Seiverd | Feb 2, 2026 | Dear Crabby
Dear Crabby, I’ve been managing credit and collections for many years and generally feel confident handling difficult customers. But I’m currently dealing with a situation that leaves me unsure where professionalism should end and discomfort begins. One of our...
by Nancy Seiverd | Feb 2, 2026 | Poll
Take the Poll — Knowing How Frustrating Collections Can Be, How Do You Stay Mentally Fit During Winter?I look in the mirror and force a smileI daydream about my next tropical vacationI do a sanity check with colleaguesI just push through the painChoose Collections is...
