by Nancy Seiverd | Oct 7, 2025 | Feature Article
October has long been associated with ghosts, goblins, and eerie tales of things that disappear in the night. But for credit and collection professionals, the scariest kind of “ghosting” doesn’t happen in haunted houses — it happens when a once-reliable customer...
by Nancy Seiverd | Oct 7, 2025 | Uncategorized
For many businesses, the holiday season represents both opportunity and risk. Sales surge as customers place larger orders to meet consumer demand, but the same season often exposes the cracks in cash flow management. Credit managers find themselves on the front lines...
by Nancy Seiverd | Oct 7, 2025 | Hector the Collector
Hi Everyone, I always enjoy hearing your stories about the unusual challenges that come up in the collections world, especially when they involve that tricky balance between keeping a customer relationship alive and protecting your company’s bottom line. Recently, I...
by Nancy Seiverd | Oct 7, 2025 | Poll
Take the Poll – Would You Ever “Scare” a Customer into Paying?Yes, if I can secure payment in fullYes, but only as a last resortNo, fear tactics damage long term relationshipsNo, I prefer to use diplomacy and negotiationChoose In the world of commercial collections,...
