by Nancy Seiverd | Oct 7, 2024 | Dear Crabby
Dear Crabby, I’m the credit manager at a liquor wholesaler and have been at my current company about eight years. Liquor wholesale distribution means that we sell to retail liquor stores, mom and pop convenient stores, some smaller supermarket chains, and to other...
by Nancy Seiverd | Aug 5, 2024 | Dear Crabby
Dear Crabby, I’ve read your column for years but never thought I would be writing to you myself. But here I am with a problem and not sure how to handle it. I am the credit and collection manager at a small business that sells furniture to restaurants and bars. The...
by Nancy Seiverd | Jun 4, 2024 | Dear Crabby
Dear Crabby, I am the credit and collection manager at a plastics recycling company and have been here for about 15 years. Our company buys all kinds of scrap plastic and after putting it through our recycling process, we sell it as raw material to other...
by Nancy Seiverd | Apr 2, 2024 | Dear Crabby
Dear Crabby, I’m the controller / credit manager / accountant and all around cleaner upper at our very small beer and wine distribution company. We import very specialized craft beers and wines from all the world and have hundreds of customers throughout the...
by Nancy Seiverd | Feb 6, 2024 | Dear Crabby
Dear Crabby, After 20 years, I continue to run the office at a mid-size pottery manufacturing company, which has been in business since 1971. We are very proud of the 30 artisans, who create personalized and customized pottery and ceramic products. In...
by Nancy Seiverd | Nov 8, 2023 | Dear Crabby
Dear Crabby, My name is Bernice and I’m the office manager at a small scrap recycling business. At first blush, scrap recycling probably doesn’t sound too exciting, but our specialty is the retrieval of large elevator motors and generators which contain...
by Nancy Seiverd | Sep 6, 2023 | Dear Crabby
Dear Crabby, I’ve been reading your column for several years and have always valued your advice, but I never thought I would actually need to write for myself. Let me start from the beginning. I have been working at my company for almost ten years....
by Nancy Seiverd | Jul 3, 2023 | Dear Crabby
Dear Crabby, I’m the credit and collection manager at a small company and we manufacture designer paper bags for wine bottles. Our bags come in all kinds of very fancy patterns and textures, and they look beautiful when someone gifts a bottle of wine in them. ...
by Nancy Seiverd | May 2, 2023 | Dear Crabby
Dear Crabby, I’m the collection person at our company and I’ve been employed here for decades. About two years ago I had an illness that kind of wiped me out and I was off work for several months. Although I made a complete recovery, there were some physical changes...
by Nancy Seiverd | Mar 7, 2023 | Dear Crabby
Dear Crabby, I have been the credit manager at my company, a confectionary goods distributor, for the past 35 years and our customers are retail shops across the nation. Although I’m in my sixties, I still have a lot of energy and motivation to do my job....
by Nancy Seiverd | Jan 10, 2023 | Dear Crabby
Dear Crabby, As collectors, we always strive to get all of the invoices paid in full. But, in the manufacturing business where you send pallets or shipments out on a daily basis, you are bound to have discrepancies. These discrepancies include shortages,...
by Nancy Seiverd | Nov 2, 2022 | Dear Crabby
Dear Crabby, I’m the collection manager at an elevator maintenance, repair, and installation company. We’re a small organization but have been around for decades in a major metropolitan area. We’ve developed a reputation for servicing those small businesses that...
by Nancy Seiverd | Sep 8, 2022 | Dear Crabby
Dear Crabby, I am the credit manager at a small digital design graphic arts company (where we all were several hats) and have been in this position for about 10 years. It’s a great field to work in as it’s constantly evolving with many interesting technological...
by Nancy Seiverd | Jul 12, 2022 | Dear Crabby
Dear Crabby, I am the credit manager at a small tools manufacturing company and recently, I’ve got the whole company angry at me, especially sales. Let me explain what’s going on. About six months ago, out of the blue, one of our best customers declared...
by Nancy Seiverd | May 3, 2022 | Dear Crabby
Dear Crabby, I have been the controller at a US subsidiary for the past 11 years which has its headquarters in Germany. Like every year, in March our organization was audited. Normally when the auditors are here, they spend a great deal of time verifying...
by Nancy Seiverd | Mar 8, 2022 | Dear Crabby
Dear Crabby, I’ve been working as the credit and collection manager at a large heating & cooling equipment installation and maintenance company for the past 20 years, and about two months ago a new CFO came on board. From the start this person has been...
by Nancy Seiverd | Jan 4, 2022 | Dear Crabby
Dear Crabby,I wish I could tell you that I had a nice holiday and new year, but something was gnawing at me dampening my holiday spirit. Let me explain. I have been the credit and collection manager at a mid-size industrial electronics part distributor for the...
by Nancy Seiverd | Oct 4, 2021 | Dear Crabby
Dear Crabby, I’m the credit and collection manager at a mid-sized fragrance manufacturer and like many managers, beyond the usual credit and collections challenges, I also deal with a myriad of human relations issues. So, it’s that time of year again when...
by Nancy Seiverd | Aug 9, 2021 | Dear Crabby
Dear Crabby, I’m the credit and collection manager at a small scrap and metals processing company. We basically buy old industrial electric motors and disassemble them for the copper, silver, titanium, and other precious metals. We’ve had a long-term client, who...
by Nancy Seiverd | Jun 8, 2021 | Dear Crabby
Dear Crabby, I have an interesting scenario to share with you. A month ago, I received a new credit application with an unusual looking company name. At first blush, the company looked good as I began the credit risk evaluation. This new customer was requesting...
