by Nancy Seiverd | Aug 20, 2017 | Dear Crabby
Dear Crabby, I’ve been enjoying your column and now find myself writing to you for help. Our staff collector was trained to be very polite, understanding, and to be reasonably, “accommodating” to our customers, as many of them have been with us for decades. I would...
by Nancy Seiverd | Aug 20, 2017 | Feature Article
One of the most important aspects in executing the functions of a credit manager is to keep one’s eyes open, especially for the possibility of a fraudulent situation. Although there are countless examples of how fraud can rear its ugly head from internal and external...
by Nancy Seiverd | Aug 20, 2017 | Employee Spotlight
As we are delighted to spotlight Cheryl Carliss for our August newsletter, please read through her short interview which conveys her passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you into the collection profession? How...
