by Nancy Seiverd | Feb 6, 2018 | Dear Crabby
Dear Crabby, I’m the credit and collection manager at my company and I have a customer who ended up owing us several tens of thousands of dollars. Since this customer had been with us for a couple of decades, our president agreed to let him pay off the receivable over...
by Nancy Seiverd | Nov 14, 2017 | Dear Crabby
Dear Crabby, Although I’m not formally a credit professional, I was asked a few months ago to take over the credit position at our company. As I plod along, I’m evaluating some of the documentation we use in the credit granting process, which includes our new customer...
by Nancy Seiverd | Sep 20, 2017 | Dear Crabby
Dear Crabby, I’ve been trying for the past several weeks to get my customer’s AP supervisor (at a very large company) to come to the phone regarding some past dues. Every time I call I can only leave messages with his secretary and they keep telling me the same...
by Nancy Seiverd | Aug 20, 2017 | Dear Crabby
Dear Crabby, I’ve been enjoying your column and now find myself writing to you for help. Our staff collector was trained to be very polite, understanding, and to be reasonably, “accommodating” to our customers, as many of them have been with us for decades. I would...
by Nancy Seiverd | May 16, 2017 | Dear Crabby
Dear Crabby, I’ve been having a problem at my company over the past couple of years trying to keep our collection people from getting bored and burned out in their jobs. Our company sells a magazine on credit and most customers who fill out the order form from the...
by Nancy Seiverd | Apr 7, 2017 | Dear Crabby
Dear Crabby, I’m at my wits end. I have a customer who has gone through good and bad times over the years (decades) and our president continues to do business with him no matter how bad the bad times get. My problem is that one of those bad times has produced...
by Nancy Seiverd | Feb 22, 2017 | Dear Crabby
Dear Crabby, This is embarrassing but I completely messed up on a collection call. Here’s what happened. I had been calling one of our regularly delinquent, but long term, customers for the past three months and dealing with several broken promises. Then last week...
